Quote Terms & Conditions

  1. DEFINITIONS
    1.1 When the following words with capital letters are used in these Terms, this is
    what they will mean:
    (a) Event Outside Our Control: is defined in clause 12.2;
    (b) Goods: the goods that We are selling to you as set out in the
    Order;
    (c) Order: your order for the Goods and/or Services;
    (d) Services: the services that We are providing to you as set out in
    the Order;
    (e) Terms: the terms and conditions set out in this document; and
    (f) We/Our/Us: One Way Electrical Limited
  2. OUR CONTRACT WITH YOU
    2.1 These are the terms and conditions on which We supply Goods, or Services, or
    both Goods and Services, to you.
    2.2 Please ensure that you read these Terms carefully, and check that the details on
    the Order and in these Terms are complete and accurate, before you sign the
    Order. If you think that there is a mistake, please contact Us to discuss.
    2.3 When you sign and submit the Order to Us, this does not mean We have
    accepted your order for Goods and/or Services. Our acceptance of the Order
    will take place as described in clause 2.4. If We are unable to supply you with
    the Goods and/or Services, We will inform you of this and We will not process
    the Order.
    2.4 These Terms will become binding on you and Us when We confirm to you that
    We are able to provide you with the Services or the Goods, at which point a
    contract will come into existence between you and Us.
    2.5 If any of these Terms conflict with any term of the Order, the Order will take
    priority.
    2.6 We shall assign an order number to the Order and inform you of it when We
    confirm the Order. Please quote the order number in all subsequent
    correspondence with Us relating to the Order.
  3. YOUR OBLIGATIONS
    3.1 The price set out in the order has been prepared based on normal working hours,
    with access permission guaranteed at all reasonable times. We must be informed
    of any internal requirements that may disrupt our daily programme.
    3.2 You will apply for, obtain and meet the cost of all necessary approvals and
    permissions required to complete the Services prior to the commencement of
    the work.
    3.3 You will take all reasonable steps to ensure that We do not sustain any damage
    or loss to any equipment stored on site.
    3.4 We may require the following information from you as covered in Regulation
    313.1 of BS7671:
    i. the nominal voltages
    ii. the nature of the current and frequency
    iii. the prospective short circuit at the origin of the installation
    iv. the earth fault loop impedance of that part of the system external to the
    (Ze).
    v. the suitability for the requirements of the installation including
    maximum demand.
    vi. the type and rating of the over current protective device acting at the
    origin of the installation

3.5 Should the information requested under clause 3.4 not be available We will
prepare our quotations based on estimated calculations.

  1. CHANGES TO ORDER OR TERMS
    4.1 We may revise these Terms from time to time in the following circumstances:
    (a) changes in how We accept payment from you;
    (b) changes in relevant laws and regulatory requirements.
    4.2 If We have to revise these Terms under clause 4.1, We will give you at least one
    weeks written notice of any changes to these Terms before they take effect. You
    can choose to cancel the contract in accordance with clause 13.3(c).
    4.3 You may make a change to the Order for Goods and/or Services at any time
    before We despatch the Goods or start date for the Services by contacting Us.
    Where this means a change in the total price of the Goods and/or Services, We
    will notify you of the amended price in writing. You can choose to cancel the
    Order in accordance with clause 13 in these circumstances.
    4.4 If you wish to cancel an Order before it has been fulfilled, please see your right
    to do so in clause 13.
  2. DELIVERY OF GOODS
    5.1 Please note that timescales for delivery and delivery charges will vary
    depending on the availability of the Goods and your address.
    5.2 We will contact you with an estimated delivery date. Occasionally Our delivery
    to you may be affected by an Event Outside Our Control. See clause 11.1 for
    Our responsibilities when this happens.

5.3 Delivery of the Goods shall be completed when We deliver the Goods to the
address you gave Us.

  1. TITLE AND RISK
    6.1 The risk in the Goods shall pass to you on completion of delivery.
    6.2 Title to the Goods shall not pass to you until We have received payment in full
    (in cash or cleared funds) for:
    (a) the Goods; and
    (b) any other goods or Services that we have supplied to you in
    respect of which payment has become due.
    6.3 Until title to the Goods has passed to you, you shall:
    (a) hold the Goods on a fiduciary basis as the Supplier’s bailee;
    (b) store the Goods separately from all other goods held by you so
    that they remain readily identifiable as Our property;
    (c) not remove, deface or obscure any identifying mark or packaging
    on or relating to the Goods;
    (d) maintain the Goods in satisfactory condition and keep them
    insured against all risks for their full price from the date of delivery;
    and
    (e) give Us such information relating to the Goods as We may
    require from time to time,
    but you may resell or use the Goods in the ordinary course of its
    business.
    6.4 If before title to the Goods passes to you and you become unable to make
    payment to us, then, provided that the Goods have not been resold, or
    irrevocably incorporated into another product, and without limiting any other
    right or remedy We may have, We may at any time require you to deliver up the
    Goods and, if you fail to do so promptly, enter any premises of yours or of any
    third party where the Goods are stored in order to recover them.
  2. IF THE GOODS ARE FAULTY
    As a consumer, you have legal rights in relation to Goods that are faulty or not
    as described. Advice about your legal rights is available from your local
    Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms
    will affect these legal rights.
  3. PROVIDING SERVICES
    8.1 We will supply the Services to you from the date set out in the Order until the
    estimated completion date set out in the Order.
    8.2 We will make every effort to complete the Services on time. However, there
    may be delays due to an Event Outside Our Control. See clause 11.1 for Our
    responsibilities when an Event Outside Our Control happens.
    8.3 We may from time to time contact you to obtain certain information from you
    that is necessary for Us to provide the Services. If you do not, after being asked
    by Us, provide Us with this information, or you provide Us with incomplete or
    incorrect information, We may make an additional charge of a reasonable sum
    to cover any extra work that is required, or We may suspend the Services by

giving you written notice. We will not be liable for any delay or non-
performance where you have not provided this information to Us after We have

asked. If we suspend the Services under this clause 8.3, you do not have to pay
for the Services while they are suspended, but this does not affect your
obligation to pay for any invoices We have already sent you.
8.4 We may have to suspend the Services if We have to deal with technical
problems. We will contact you to let you know in advance where this occurs,
unless the problem is urgent or an emergency. You do not have to pay for the
Services while they are suspended under this clause 8.4 but this does not affect
your obligation to pay for any invoices We have already sent you.
8.5 If you do not pay Us for the Services when you are supposed to as set out in
clause 10.4, We may suspend the Services with immediate effect until you have
paid Us the outstanding amounts. We will contact you to tell you this. This does
not affect Our right to charge you interest under clause 10.5.

  1. IF THERE IS A PROBLEM WITH THE SERVICES
    9.1 In the unlikely event that there is any defect with the Services:
    (a) please contact Us and tell Us as soon as reasonably possible;
    (b) please give Us a reasonable opportunity to repair or fix any
    defect; and
    (c) We will use every effort to repair or fix the defect as soon as
    reasonably practicable.
    (d) You will not have to pay for Us to repair or fix a defect with the
    Services under this clause 9.1.

9.2 As a consumer, you have legal rights in relation to Services not carried out with
reasonable skill and care, or if the materials We use are faulty or not as
described. Advice about your legal rights is available from your local Citizens’
Advice Bureau or Trading Standards office. Nothing in these Terms will affect
these legal rights.

  1. PRICE AND PAYMENT
    10.1 The price of the Goods and/or the Services will be set out in the Order. Our
    prices may change at any time, but price changes will not affect Orders that We
    have confirmed with you unless you have failed to comply with your
    obligations under clause 3.
    10.2 These prices exclude VAT and VAT at the applicable rate will be applied to our
    prices.
    10.3 Where We are providing Goods to you, you may be required to make a deposit
    for Goods in advance. We shall inform you of the applicable deposit as soon as
    reasonable practicable.
    10.4 Where We are providing Services to you, We may ask you to make an advance
    payment for the price of the Services. Your rights to a refund on cancellation
    are set out in clause 13. We will invoice you monthly in arrears for the Services
    until the Services are completed. Each invoice will quote the Order number.

You must pay each invoice in cleared monies within 30 calendar days at the
date of invoice.
10.5 If you do not make any payment due to Us by the due date for payment, We
may charge interest to you on the overdue amount at the rate of 8% a year above
the base lending rate of Barclays PLC from time to time. This interest shall
accrue on a daily basis from the due date until the date of actual payment of the
overdue amount, whether before or after judgment. You must pay Us interest
together with any overdue amount.
10.6 Any issues you may have with Our invoice must be made within 7 calendar
days of the date of invoice.

  1. OUR LIABILITY TO YOU
    11.1 Nothing in these Conditions shall limit or exclude the Our liability for:
    (a) death or personal injury caused by its negligence, or the
    negligence of its employees, agents or subcontractors;
    (b) fraud or fraudulent misrepresentation;
    (c) breach of the terms implied by section 2 of the Supply of Goods
    and Services Act 1982 (title and quiet possession);
    (d) breach of the terms implied by section 12 of the Sale of Goods
    Act 1979 (title and quiet possession); or
    (e) defective products under the Consumer Protection Act 1987.
    11.2 Subject to clause 11.1:
    (a) We shall under no circumstances whatever be liable to you,
    whether in contract, tort (including negligence), breach of statutory
    duty, or otherwise, for any loss of profit, or any indirect or
    consequential loss arising under or in connection with the supply of
    Goods and/or Services ; and
    (b) Our total liability to you in respect of all other losses arising
    under or in connection with the supply of Goods and/or Services,
    whether in contract, tort (including negligence), breach of statutory
    duty, or otherwise, shall in no circumstances exceed the price of the
    Goods and/or the Services.
    11.3 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and the
    terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982
    are, to the fullest extent permitted by law, excluded from the Contract.
    11.4 This clause 9 shall survive termination of the Contract.
  2. EVENTS OUTSIDE OUR CONTROL
    12.1 We will not be liable or responsible for any failure to perform, or delay in
    performance of, any of Our obligations under these Terms that is caused by an
    Event Outside Our Control.
    12.2 An Event Outside Our Control means any act or event beyond Our reasonable
    control that is not caused by Us or you. .
    12.3 If an Event Outside Our Control takes place that affects the performance of Our
    obligations under these Terms:
    (a) We will contact you as soon as reasonably possible to notify you;
    and
    (b) Our obligations under these Terms will be suspended and the time
    for performance of Our obligations will be extended for the duration
    of the Event Outside Our Control. Where the Event Outside Our
    Control affects Our delivery of Goods to you, We will arrange a new
    delivery date with you after the Event Outside Our Control is over.
    Where the Event Outside Our Control affects Our performance of
    Services to you, We will restart the Services as soon as reasonably
    possible after the Event Outside Our Control is over.
    12.4 You may cancel the contract if an Event Outside Our Control takes place and
    you no longer wish Us to provide the Goods and/or Services. Please see your
    cancellation rights under clause 13. We will only cancel the contract if the
    Event Outside Our Control continues for longer than 6 weeks in accordance
    with Our cancellation rights in clause 13.
  3. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
    13.1 Before We begin to provide the Services or the Goods are delivered, you have
    the following rights to cancel an Order for Goods and/or Services, including
    where you choose to cancel because We are affected by an Event Outside Our
    Control or We change these Terms under clause 4.1 to your material
    disadvantage:
    (a) You may cancel any Order for Goods and/or Services at any time
    before We despatch the Goods or the start date for the Services by
    contacting Us.
    (b) If you cancel an Order under clause 13.1(a) and you have made
    any payment in advance for Services that have not been provided to
    you, or Goods that have not been delivered to you, We will refund
    these amounts to you.
    (c) However, if you cancel an Order for Services under clause
    13.1(a) and We have already started work on your Order by that time,
    you will pay Us any costs We reasonably incurred in starting to fulfil
    the Order, and this charge will be deducted from any refund that is due
    to you or, if no refund is due to you, invoiced to you. We will tell you
    what these costs are when you contact Us. However, where you have
    cancelled an Order because of Our failure to comply with these Terms
    (except where We have been affected by an Event Outside Our
    Control), you do not have to make any payment to Us.
    (d) Unfortunately, if you are a business and the Goods have been
    despatched you will not be able to cancel an Order for Goods. If
    however, you are a consumer and the Goods have already been
    delivered to you, you have a period of 7 (seven) working days in
    which you may cancel an Order, starting from the day after the day
    you receive the Goods. Working days means that Saturdays, Sundays

or public holidays are not included in this period. In this case, if you
return the Goods to Us, We will have to charge you the cost of
collection or you will have to pay the cost of returning the Goods back
to Us. This will not affect your refund for the Goods, but any charge
for collection will be deducted from the refund that is due to you.
13.2 Unfortunately, as the made-to-measure Goods are made to your requirements,
you will not be able to cancel your Order once made (but this will not affect
your legal rights as a consumer in relation to made-to-measure Goods that are
faulty or not as described).
13.3 Once We have begun to provide the Services to you, you may cancel the
contract for Services with immediate effect by giving Us written notice if:
(a) We break this contract in any material way and We do not correct
or fix the situation within 3 days of you asking Us to in writing;
(b) We go into liquidation or a receiver or an administrator is
appointed over Our assets;
(c) We change these Terms under clause 4.1 to your material
disadvantage;
(d) We are affected by an Event Outside Our Control.

  1. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
    14.1 If We have to cancel an Order for Goods and/or Services before the Services
    start or the Goods are delivered:
    (a) We may have to cancel an Order before the start date for the
    Services or before the Goods are delivered, due to an Event Outside
    Our Control or the unavailability of stock. We will promptly contact
    you if this happens.
    (b) If We have to cancel an Order under clause 14.1(a) and you have
    made any payment in advance for Services that have not been
    provided to you, or Goods that have not been delivered to you, We
    will refund these amounts to you.
    (c) Where We have already started work on your Order for Services
    by the time We have to cancel under clause 14.1(a), We will not
    charge you anything and you will not have to make any payment to
    Us.
    14.2 Once We have begun to provide the Services to you, We may cancel the
    contract for the Services at any time by providing you with at least 3 calendar
    days’ notice in writing. If you have made any payment in advance for Services
    that have not been provided to you, We will refund these amounts to you.
    14.3 We may cancel the contract for Services at any time with immediate effect by
    giving you written notice if:
    (a) you do not pay Us when you are supposed to as set out in clause
    10.4. This does not affect Our right to charge you interest under clause
    10.5; or
    (b) you break the contract in any other material way and you do not
    correct or fix the situation within 3 days of Us asking you to in
    writing.
  2. INFORMATION ABOUT US AND HOW TO CONTACT US
    15.1 We are a company registered in England and Wales. Our company registration
    number is 08009606 and Our registered office is at 25 Uttoxeter Road, Longton,
    Stoke on Trent, ST3 1NY.
    15.2 If you have any questions or if you have any complaints, please contact Us. You
    can contact Us by telephoning Our customer service team at 01782 595600 or
    by e-mailing Us at info@onewayelectrical.co.uk.
    15.3 If you wish to contact Us in writing, or if any clause in these Terms requires
    you to give Us notice in writing (for example, to cancel the contract), you can
    send this to Us by e-mail, by hand, or by pre-paid post to One Way Electrical at
    25 Uttoxeter Road, Longton, Stoke on Trent, Staffordshire. ST3 1NY AND/OR
    info@onewayelectrical.co.uk We will confirm receipt of this by contacting you
    in writing. If We have to contact you or give you notice in writing, We will do
    so by e-mail, by hand, or by pre-paid post to the address you provide to Us in
    the Order.
  3. HOW WE MAY USE YOUR PERSONAL INFORMATION
    16.1 We will use the personal information you provide to Us to:
    (a) provide the Goods and/or Services;
    (b) process your payment for such Goods and/or Services; and
    (c) inform you about similar products or services that We provide,
    but you may stop receiving these at any time by contacting Us.
  4. OTHER IMPORTANT TERMS
    17.1 We may transfer Our rights and obligations under these Terms to another
    organisation, and We will always notify you in writing if this happens, but this
    will not affect your rights or Our obligations under these Terms.
    17.2 This contract is between you and Us. No other person shall have any rights to
    enforce any of its terms.
    17.3 Each of the paragraphs of these Terms operates separately. If any court or
    relevant authority decides that any of them are unlawful, the remaining
    paragraphs will remain in full force and effect.
    17.4 If We fail to insist that you perform any of your obligations under these Terms,
    or if We do not enforce Our rights against you, or if We delay in doing so, that
    will not mean that We have waived Our rights against you and will not mean
    that you do not have to comply with those obligations. If We do waive a default
    by you, We will only do so in writing, and that will not mean that We will
    automatically waive any later default by you.
    17.5 These Terms are governed by English law. You and We both agree to submit to
    exclusive jurisdiction of the English courts.

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